Payment terms and shipping information

Terms of payment


When you have placed an order with us, you have the choice of paying in advance or by credit card/debit card.


We will send you an automatic order confirmation by e-mail for the total order with the shipping/packing costs and the bank details for the bank transfer.


We will enclose an invoice with your order. Please pay for shipments on account within the stated payment period to the bank account stated on the invoice.

Shipping information


Information about the delivery area


Our products are delivered within the European Union (EU) as well as to Switzerland, Liechtenstein, Great Britain, Norway and beyond the European Union.
Information on the area of delivery


The service is provided in Salzburg/Austria.


Shipping costs
The term "shipping costs" refers to costs for postage, packaging and logistics.
The shipping costs include the statutory value added tax and depend on the type and nature of the product. The prices listed in italics do not include VAT.


You will find the exact costs per shipment at the end of the order proposal. If these cannot be calculated, you will find a corresponding note there.


The detailed transport and packaging costs broken down by delivery area, type of goods and weight as well as shipping value are listed below:


Transport costst other countries please feel free to write an email to service@tzepottery.eu